Privacy Policy

1. Introduction

ITLink Business Solutions (S) Pte Ltd (Company Reg. No. 199508167Z) ("Company", "we", "us", or "our"), operating as Claryx.ai, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Data when you visit our website or use our SaaS applications (collectively, the "Service").

By accessing or using the Service, you consent to the data practices described in this Policy. If you do not agree with the terms of this Policy, please do not use the Service.

2. Information We Collect

We collect Personal Data reasonably necessary for the provision of our SaaS services. This includes:

a. Information You Provide Directly

• Account Information: Name, business email address, phone number, job title, and company name when you register for an account.
• Customer Content/Input Data: Data, text, or files you upload or input into the Service for processing.
• Communications: Content of messages sent to our support team (e.g., via email or chat widgets).

b. Payment Information

We do not store your full credit card information. All payment transactions are processed through third-party payment processors (e.g., Stripe, PayPal). We retain only limited information required for billing history and account verification, such as the payment method type and the last four digits of your card.

c. Automated Information Collection

• Usage Data: We automatically collect information regarding your interaction with the Service, such as IP address, browser type, operating system, referral URLs, device information, and pages visited. This data is used for analytics, security monitoring, and improving Service performance.

3. How We Use Your Information

We use your Personal Data for the following purposes in accordance with the PDPA:

• Service Provision: To operate, maintain, and provide the features of the Service to you.
• Account Administration: To manage your account, process payments, and send administrative information (e.g., invoices, technical notices, security alerts).
• Support: To respond to your comments, questions, and customer support requests.
• Service Improvement (AI & Analytics): To analyze usage trends and improve the algorithms and functionality of our Service.
• Marketing: To send you promotional materials regarding our services, subject to your right to opt-out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].
• Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

4. AI Model Training

We may use aggregated and de-identified Customer Data to train and improve our AI models. This helps us enhance the accuracy and functionality of the Service for all users.

If you have an enterprise agreement with a data training opt-out provision, your Customer Data will not be used for model training purposes. To inquire about opt-out options for your account, please contact us at [email protected].

5. Disclosure of Your Information

We do not sell your Personal Data. We may share your information with the following third parties:

• Service Providers: Third-party vendors who perform services on our behalf, such as cloud hosting providers (e.g., AWS, Google Cloud), AI model providers (e.g., OpenAI, Anthropic), payment processors, email delivery services, and analytics providers. These vendors are bound by confidentiality obligations.
• Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect Usage Data and improve your experience. These include:

• Essential Cookies: Required for the Service to function properly, such as maintaining your session and security.
• Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Cross-Border Data Transfers

As a SaaS provider, our computing infrastructure is hosted in cloud environments (e.g., Amazon Web Services or Azure). Your Personal Data may be transferred to, stored, or processed in countries outside of Singapore (including the United States).

In such cases, we take steps to ensure that your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the Singapore PDPA. We rely on robust data processing agreements with our cloud providers to ensure the security of your data.

8. Security of Data

We utilize industry-standard security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and secure cloud infrastructure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Data Breach Notification

In the event of a data breach affecting your Personal Data that is likely to result in significant harm or involves a prescribed scale of impact, we will notify you and the relevant regulatory authorities (including the Personal Data Protection Commission in Singapore) in accordance with our obligations under applicable law.

10. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

• Account Data: Retained while your account is active and for a reasonable period thereafter to allow for reactivation or improving our services.
• Customer Content: Retained while your account is active and for 30 days following account termination to allow for data retrieval, after which it will be deleted.
• Financial Records: Retained for at least 5 years to comply with Singapore tax and accounting laws.

When we have no ongoing legitimate business need to process your Personal Data, we will securely delete or anonymize it.

11. Your Rights Under the PDPA (Singapore)

If you are located in Singapore, you have the following rights regarding your Personal Data:

• Right to Access: You may request a copy of the Personal Data we hold about you.
• Right to Correction: You may request that we correct any error or omission in your Personal Data.
• Right to Withdraw Consent: You may withdraw your consent for us to process your Personal Data. Please note that withdrawing consent may affect our ability to provide the Service to you.

To exercise these rights, please contact our Data Protection Officer (details below). We will respond to your request within 30 days as prescribed by the PDPA.

12. GDPR Rights (EEA Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Erasure: You may request deletion of your Personal Data, subject to certain exceptions (e.g., where we are required to retain data for legal compliance).
• Right to Data Portability: You may request a copy of your Personal Data in a structured, commonly used, machine-readable format.
• Right to Restrict Processing: You may request that we limit the processing of your Personal Data in certain circumstances.
• Right to Object: You may object to the processing of your Personal Data for direct marketing purposes.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your member state.

Legal Basis for Processing: We process your Personal Data on the following legal bases: (a) performance of a contract with you; (b) our legitimate interests in operating and improving the Service; (c) your consent, where applicable; and (d) compliance with legal obligations.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of Personal Data we have collected about you.
• Right to Delete: You may request deletion of your Personal Data, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate Personal Data.
• Right to Opt-Out of Sale/Sharing: We do not sell your Personal Data or share it for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at [email protected]. We will verify your identity before processing your request.

14. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us at [email protected].

15. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For material changes that significantly affect your rights or obligations, we will provide at least 30 days' notice via email or a prominent notification within the Service before the changes take effect. You are advised to review this Privacy Policy periodically for any changes.

17. Contact Us & Data Protection Officer

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your Personal Data, please contact our Data Protection Officer: