Effective Date: 20 November 2025 | Last Updated: 20 November 2025
These Terms of Use ("Terms") constitute a legally binding agreement between ITLink Business Solutions (S) Pte Ltd, operating as Claryx.ai ("Company", "we", "us", or "our"), a company incorporated under the laws of the Republic of Singapore, and the entity or individual accessing or using our services ("Customer", "User", or "you").
By registering for an account, accessing, or using our website https://claryx.ai and related software-as-a-service applications (collectively, the "Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
You must be at least 18 years of age to register for an account and use the Service. By registering, you represent and warrant that you meet this age requirement.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us at [email protected] of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to comply with this Section.
Your account is personal to you (or the organisation you represent). You may not share your login credentials with any third party or allow multiple individuals to use a single account, unless your Subscription plan expressly permits multiple users.
Access to the Service is provided on a subscription basis ("Subscription"). You agree to pay the fees associated with your selected Subscription plan ("Fees").
To ensure uninterrupted service, your Subscription will automatically renew at the end of each billing cycle (e.g., monthly or annually) for a subsequent period of the same duration, unless you cancel your Subscription before the renewal date.
You may cancel your Subscription at any time through your account management page. Cancellation will take effect at the end of the current billing cycle. You will not receive a refund for the remainder of the current billing cycle, but you will retain access to the Service until the cycle ends.
We reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time. For existing subscriptions, any price changes will take effect following notice to you of at least 30 days before your next billing cycle.
All Fees are exclusive of applicable taxes. You are responsible for paying all taxes, levies, and duties imposed by taxing authorities, including Goods and Services Tax (GST) in Singapore, Value Added Tax (VAT), or sales tax in your jurisdiction. If we are required to collect or pay taxes on your behalf, such taxes will be invoiced to you and you agree to pay such taxes.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes.
We reserve the right to immediately suspend your access to the Service (in whole or in part) without liability if:
You shall not, and shall not permit any third party to:
The Service may be subject to export control and sanctions laws and regulations of Singapore, the United States, and other jurisdictions. You represent and warrant that:
You acknowledge that the Service leverages third-party artificial intelligence models and APIs (e.g., OpenAI, Anthropic, Google Cloud) ("Third-Party Providers") to function.
Our ability to provide the Service is subject to the availability and terms of these Third-Party Providers. We are not liable for any downtime, performance degradation, or discontinuation of service caused by Third-Party Providers.
You agree to abide by the usage policies of our Third-Party Providers regarding prohibited content. We may block inputs that violate these policies.
The Service, including its code, architecture, proprietary AI fine-tuning, and UI/UX, remains the exclusive property of the Company.
You retain all ownership rights to the data you input ("Customer Data"). You grant us a license to host, process, and use Customer Data solely to provide the Service and to improve our AI models (unless you have opted out of data training in your enterprise agreement).
Subject to full payment, you own the rights to the Output generated by the Service. You acknowledge that Output is generated by AI and may not be unique.
We collect, use, and disclose Personal Data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA").
We process Customer Data containing personal information only for the purposes of providing the Service, billing, security, and compliance, as detailed in our Privacy Policy available at https://claryx.ai/privacy (the "Privacy Policy"), which is incorporated into these Terms by reference.
You acknowledge that we use cloud infrastructure (e.g., AWS, Azure) which may be located outside Singapore. We ensure that any transfer of Personal Data out of Singapore is done in accordance with the PDPA.
In the event of a data breach affecting your Personal Data, we will notify you and the Personal Data Protection Commission (PDPC) in accordance with our obligations under the PDPA.
"Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to, business plans, technical data, product designs, algorithms, software, Customer Data, and the terms and pricing of this Agreement.
The Receiving Party shall:
Confidential Information does not include information that:
The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided that the Receiving Party gives the Disclosing Party prompt notice (where legally permitted) to enable the Disclosing Party to seek a protective order or other appropriate remedy.
These Terms shall remain in effect while you use the Service.
Either party may terminate this Agreement immediately upon written notice if the other party: (a) commits a material breach of these Terms and fails to cure such breach within 30 days of receiving notice; or (b) becomes insolvent, goes into liquidation, or has a receiver appointed.
We may terminate this Agreement for any reason upon thirty (30) days' prior written notice to you. In such event, we will refund to you a pro-rata portion of any prepaid Fees for the period following the effective date of termination.
Upon termination:
The Service uses experimental AI technology. Output may be inaccurate, offensive, or misleading ("Hallucinations"). You must verify all Output before use.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, WHETHER INCURRED DIRECTLY OR INDIRECTLY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms excludes liability that cannot be excluded under applicable law (including fraud or death/personal injury caused by negligence under Singapore law, or non-excludable consumer rights in EU/UK/AU).
You agree to indemnify and hold us harmless from any claims arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights (including copyright or privacy rights).
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
For users located in Singapore, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
For users located outside of Singapore, any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
To the fullest extent permitted by applicable law, you agree to resolve disputes with us only on an individual basis and waive any right to participate in a class, collective, consolidated, or representative action or proceeding.
We may modify these Terms at any time. Material changes will be notified 30 days in advance. Continued use constitutes acceptance.
You may not assign these Terms without our consent. We may assign these Terms without restriction.
If any provision is held to be unenforceable, the remaining provisions will remain in full force.
The failure of either party to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
We are not liable for failure to perform due to causes beyond our reasonable control (e.g., acts of God, API outages, government orders).
Notices to us should be sent to [email protected]. Notices to you will be sent to your registered email.
If you believe content infringes your copyright, notify us in accordance with the Digital Millennium Copyright Act.
These Terms, together with our Privacy Policy and any Order Form or Subscription confirmation, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.